At GEMIRA Food, your satisfaction matters to us. We take great care to ensure that every order arrives in perfect condition.

Because our products are consumables, we can’t accept returns once a package has been opened or used. However, if your item arrives damaged, expired, incomplete, or incorrect, please contact our support team within 7 days of delivery at [your support email]. We’ll review your case and arrange a replacement or refund where applicable.

Refunds (if approved) are issued to your original payment method within 5–10 working days, in accordance with FCCPC refund and consumer protection guidelines.

Please note:

• Refunds are not available for change of mind or results that differ per body type.

• Each person’s metabolism and response to natural edibles may vary.

If you have any concerns, reach out — we’re always here to help.